We take after-sales support seriously. If a product arrives damaged, incorrect, or not as confirmed, please follow the steps below so our team can review and resolve the case efficiently.
Return Policy Overview
- Report window: Please report visible damage, missing items, or incorrect products as soon as possible after delivery.
- Condition: Items should remain unused, uninstalled, and in original packaging unless we request inspection photos first.
- Proof required: Order number, product photos, packaging photos, and a clear description of the issue are required.
Eligible Cases
The following cases may qualify for replacement, credit, refund, or another agreed solution after review:
- The received product does not match the confirmed order.
- The product has a confirmed manufacturing defect.
- The product was damaged during transit and the damage is documented.
- Items were missing from the confirmed shipment.
The following cases are usually not eligible:
- Parts that have already been installed, painted, modified, cut, or drilled.
- Custom or special-order products approved by the buyer before production.
- Packaging discarded before inspection evidence is provided.
- Incorrect purchase caused by incomplete or inaccurate vehicle information from the buyer.
Return Process
- Contact support: Send your order number, issue description, and photos.
- Case review: Our team checks the order record, fitment confirmation, and evidence provided.
- Return authorization: If return is required, we provide the return address and authorization instructions.
- Inspection: Returned goods are inspected before replacement, credit, or refund is finalized.
Important: Please do not send products back without return authorization. Unapproved returns may be delayed or rejected. Use a traceable shipping method and keep the receipt until the case is closed.
Refund Policy
| Reason | Resolution | Return Freight |
|---|---|---|
| Confirmed quality issue | Replacement, credit, or refund after review | Handled according to confirmed responsibility |
| Incorrect item shipped | Replacement or agreed refund | Handled by us when confirmed |
| Buyer changed mind | Usually not accepted for special-order or B2B export goods | Buyer responsibility if accepted |
- Refund method: Refunds are normally returned through the original agreed payment route when possible.
- Refund timing: Timing depends on inspection, payment method, and bank processing.
- Freight handling: Freight responsibility is confirmed case by case based on the issue and shipment terms.
Replacement Policy
- Replacement is available when the issue is confirmed and replacement stock is available.
- If replacement stock is not available, we will discuss credit, refund, or a revised solution.
- Replacement shipping method depends on urgency, part size, and destination.
FAQ
Q: Can I return a part that does not fit my vehicle?
A: If we confirmed fitment based on complete vehicle information and the part is still not suitable, contact us with photos and order details. If the order was placed without complete fitment confirmation, approval depends on the product type and condition.
If this policy does not answer your question, please review the FAQ or contact us directly.