Claims, returns, and limited warranty
Clear reporting windows for delivery problems, pre-installation issues, returns, and warranty claims
Contact SteedLuxParts before returning goods. Policy-based returns require written return instructions and a confirmed return address, without limiting any return rights that cannot legally be excluded. The available remedy depends on the evidence, confirmed order, product condition, customization status, buyer type, destination, and applicable law.
Last updated: July 12, 2026
Visible transit damage
Report damaged cartons or products with arrival photos.
Wrong or missing goods
Report item, version, quantity, or carton discrepancies.
Pre-installation issues
Report visible fitment, appearance, or quality concerns before use.
Approved standard returns
For eligible, non-custom, unused, uninstalled standard goods.
Limited brake-product warranty
Applies to verified manufacturing or material defects within the confirmed brake-product scope.
Approved refund initiation
After refund approval; payment providers may need additional time.
Reporting and processing windows
| Situation | Timeframe | Required action |
|---|---|---|
| Visible packaging or transit damage | Within 48 hours of delivery | Keep packaging and send carton, label, inner packing, and product photos. |
| Wrong item, missing item, or quantity mismatch | Within 3 calendar days of delivery | Send the order reference, labels, received items, and count. |
| Visible fitment, appearance, or quality issue before installation | Within 7 calendar days of delivery | Stop before use and send product, vehicle, version, and issue evidence. |
| Eligible standard return request | Within 14 calendar days of delivery and before return shipment | Request approval before shipping; item must remain unused and unmodified. |
| Hidden brake-product manufacturing defect | Within the limited warranty and within 7 days of discovery | Send operating context, photos or video, installation details, and diagnosis where relevant. |
| Authorized return dispatch | Within 7 calendar days after return authorization | Use the approved address and traceable shipping method. |
| Return inspection | Normally within 3–5 business days after the approved return is received | Inspection confirms condition and the agreed remedy. |
| Approved refund | Within 1–3 business days after the refund is approved | An additional 5–10 business days may be required by the bank or payment provider. |
Evidence required for a useful claim
- Order number, product or SKU, delivery date, and a clear issue description.
- Outer carton or pallet, shipping label, inner packing, and carton condition.
- Product label, part identity, quantity, overall condition, and close-up issue photos or video.
- Vehicle year, make, model, trim, VIN or chassis reference, market version, and installation position where relevant.
- Installation, wiring, programming, diagnostic, wheel-clearance, or workshop information when the issue is not visible at arrival.
Eligible standard returns and restricted products
An approved standard return may be available for an eligible non-custom item that is unused, uninstalled, clean, complete, unpainted, unmodified, and in resaleable condition with original labels, accessories, and protective packing.
- Custom colors, logos, artwork, special specifications, buyer-branded goods, and special-order products are normally not convenience-return items.
- Installed, bled, brake-fluid-contaminated, rewired, programmed, sealed, painted, cut, drilled, sanded, repaired, or modified goods have restricted return eligibility.
- Incorrect purchases caused by incomplete or inaccurate buyer-provided vehicle, market-version, LHD/RHD, connector, wheel, disc, or position details may be buyer responsibility.
- Clearance, final-sale, consumable, wear, and electrical items may have product-specific restrictions disclosed before purchase.
Product-specific inspection rules
- Brake systems: confirm left and right, axle position, bracket, disc size, hose movement, wheel clearance, and included components before installation or bleeding.
- Lighting: confirm LHD or RHD where relevant, connector, module, beam specification, tabs, housing, lens, seals, wiring, and programming requirements before installation.
- Body kits, bumpers, and grilles: inspect shape, finish, transport marks, material, installation points, and included accessories before trial fitting, painting, cutting, drilling, sanding, or bonding.
Possible remedies and cost responsibility
| Confirmed cause | Possible remedy | Typical cost responsibility |
|---|---|---|
| Seller supplied the wrong confirmed item | Replacement, missing-part resupply, commercial credit, partial refund, or approved return and refund | Seller-supported remedy after evidence review. |
| Verified manufacturing defect | Technical support, replacement part, repair support, credit, partial refund, or approved return | Determined by defect, product value, destination, and practical reverse logistics. |
| Verified transit damage | Carrier claim support, replacement, repair support, credit, or refund review | Depends on shipping term, insurance, carrier evidence, handoff point, and responsibility. |
| Buyer changed the order or supplied incorrect information | Return review may be available for eligible standard goods only | Buyer normally pays return freight, duties, brokerage, and disclosed handling costs. |
5-year limited brake-product warranty
Brake calipers, brake discs, supplied brake-kit components, and caliper paint or finish are covered for verified manufacturing or material defects by a 5-year limited warranty from the documented delivery date, or the agreed forwarder handoff date when a buyer-nominated forwarder is used. Exterior and lighting warranty, where offered, is product-specific and must be confirmed in the written order.
- Normal wear, consumables, stone chips, scratches, accident damage, installation damage, corrosion from unsuitable chemicals, cosmetic wear, or routine maintenance are not manufacturing defects.
- Incorrect installation, accident, impact, racing or misuse, unauthorized disassembly, repainting, rewiring, programming, modification, or brake-fluid contamination may void the affected claim.
- Labor, diagnostics, towing, vehicle downtime, lost profit, and indirect costs are not reimbursed unless agreed in writing or required by applicable law.
Nothing in this policy limits rights that cannot legally be excluded under applicable consumer law.
Report the issue before installation or modification
Send the order reference, delivery date, product identity, packaging evidence, and clear photos or video through the after-sales inquiry route.