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FAQ

Welcome to the Help Center. We have grouped the questions buyers ask most often so you can quickly check product fitment, order steps, shipping, returns, and account support. If you still need help, please contact us.

Products & Fitment

Q: How do I find parts that fit my vehicle?

A: Send us the vehicle brand, model, production year, trim, market version, and clear photos of the current front or rear bumper area. If you have an OE number or reference product photo, include it as well. Our team checks fitment before quoting.

Q: Are exterior parts universal?

A: No. Body kits, bumpers, grilles, headlights, side steps, and carbon fiber parts are vehicle-specific. Facelift versions, regional specifications, and trim packages can all affect fitment.

Q: What is the minimum order quantity?

A: MOQ depends on the product type and packing method. Some sample orders can start from 1 piece, while bulk orders qualify for tiered pricing. Product cards and quotes will show the applicable quantity break.

Q: Are the parts painted?

A: Most body parts ship unpainted or in primer finish because color matching is best completed locally with the vehicle present. Carbon fiber parts usually ship with a clear coat finish unless stated otherwise.

Quotes & Orders

Q: How do I request a wholesale quote?

A: Use the inquiry form, product page, or contact page. Please include product links or photos, vehicle details, quantity, destination country, and preferred shipping method. Complete information helps us quote faster.

Q: Can I order mixed products in one shipment?

A: Yes. B2B buyers often combine body kits, headlights, grilles, spoilers, side steps, and accessories in one consolidated shipment to reduce freight cost.

Payment & Invoices

Q: Which payment methods are available?

A: Payment options depend on order size and buyer profile. Common options include bank transfer and other agreed B2B payment methods. Long-term buyers may request account terms after review.

Q: Can you provide export documents?

A: Yes. We can provide a commercial invoice, packing list, and other export documents required for the confirmed shipment terms.

Shipping & Delivery

Q: How long does shipping take?

A: Lead time depends on product availability, packing requirements, and shipping method. Express courier is fastest for small orders, while sea freight is usually best for bulky body parts and wholesale shipments. See Shipping & Delivery for details.

Q: How can I track my shipment?

A: Once the order ships, we provide the tracking number, forwarder details, or shipping document reference depending on the logistics method.

Returns & After-Sales

Q: What should I do if a part is damaged or incorrect?

A: Contact us immediately with the order number, packaging photos, product photos, and a clear description of the issue. We will review the case and arrange replacement, credit, or another agreed solution when the issue is confirmed.

Q: Do the parts include installation instructions?

A: Some accessories include basic installation notes. Large exterior parts usually require professional body-shop installation, painting, alignment, and sometimes minor adjustment.

Business Accounts

Q: Who can apply for B2B support?

A: Importers, distributors, tuning shops, body shops, online sellers, and repair businesses can contact us for wholesale pricing, product recommendations, and sourcing support.

Q: What information should a business buyer provide?

A: Please share your company type, target market, product categories of interest, expected order volume, and destination country. This helps us recommend suitable products and shipping plans.

Still need help? Visit the Contact Us page and our team will assist you directly.

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